Return Policy

Refund & Exchange Policy

We want you to love your jewelry, and we strive to ensure your complete satisfaction. If you’re not fully satisfied with your purchase, please review our policy below to determine if your item qualifies for a return or exchange.

You may request a return or exchange within 7 days of delivery. To be eligible, the item must be:

• Unworn and in its original condition

• In its original packaging

• Accompanied by proof of purchase

To initiate a return or exchange, please contact us at [your email/contact info] within 7 days of receiving your item.

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Please note the following exceptions to our return and exchange policy:

• Custom Orders: All custom or personalized pieces are final sale and not eligible for return or exchange.

• Altered or Damaged Items: Jewelry that has been modified, resized, worn, or damaged after delivery is not eligible for return or exchange.

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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

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Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

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If you have any questions or concerns about your purchase or our policy, feel free to reach out to us at sales@swarijewelry.com